Refund and Redo Policy

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  Refund/Redo Policy Guidelines

• Refund:       Refund is available prior to ‘Signoff to Print’. Customer must email merchferies@aboutthemerch.com with order number of item refund is requested for.
  • Once ‘Signoff to Print’ is completed, sales are final, and no refund will be issued.
• Redo:           About The Merch LLC prides      itself in offering quality merchandise and printing. We value our customers and aim for 100% customer satisfaction. We understand that      things don’t always work out as expected and so we offer a ‘Redo’ for printing or merchandise defects.
  • Customer must email merchferies@aboutthemerch.com within 14 days of receiving purchased merchandise with below information:
    • Name
    • Date item was purchased 
    • Order number
    • Description and location of defect 
    • Picture of item showing defect attached to email

                    o    About The Merch LLC will review Redo request and get back to customer within 48 hours with proceedings.